Privacy Policy

This Privacy Policy describes how Koshur Nuts (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit, use, or make a purchase from www.koshurnuts.com (the “Site”).

1. Information We Collect

We collect information about you when you provide it to us directly, when you use the Site, and when we collect data from third-party sources.

A. Personal Information You Provide

We collect Personal Information you voluntarily provide to us when you:

  • Place an order.
  • Create an account.
  • Sign up for our newsletter.
  • Contact us for support.
  • Participate in surveys or promotions.

The types of Personal Information may include:

  • Identification Data: Name, date of birth.
  • Contact Data: Email address, shipping address, billing address, phone number.
  • Financial Data: Payment information (e.g., credit card number, expiration date, security code)—Note: This is generally processed securely by a third-party payment processor, not stored directly by us.
  • Account Data: Username and password.

B. Automatically Collected Information

When you access the Site, we automatically collect certain information about your device and your activity on the Site.

  • Device Information: IP address, browser type, operating system, time zone, and language settings.
  • Usage Information: Pages viewed, products viewed, referral sources, and the time and date of your visit.
  • Tracking Technologies: Cookies, web beacons, and pixels.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Fulfilling Orders: To process your purchase, arrange for shipping, and provide you with invoices and order confirmations.
  • Customer Support: To communicate with you, respond to inquiries, and troubleshoot issues.
  • Account Management: To manage your registered account on the Site.
  • Marketing & Promotions: To send you promotional communications, special offers, or newsletters (you can opt-out at any time).
  • Improving the Site: To monitor and analyze trends, usage, and activities to improve the user experience and functionality of our products and services.
  • Security & Fraud Prevention: To identify potential risk and fraud and to enforce our terms and conditions.

3. Sharing Your Personal Information

We do not sell your Personal Information. We share your information with third parties only in the following circumstances:

  • Service Providers: We share information with third parties who perform services on our behalf, such as:
    • Payment processors (e.g UPI, Paytm)
    • Shipping and logistics companies (e.g., Delhivery)
    • Email marketing and customer relationship management (CRM) providers
    • Web hosting and data analytics providers
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

  • Right of Access: The right to request copies of your Personal Information.
  • Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure (Right to be Forgotten): The right to request that we erase your Personal Information, under certain conditions.
  • Right to Restrict Processing: The right to request that we restrict the processing of your Personal Information, under certain conditions.
  • Right to Object to Processing: The right to object to our processing of your Personal Information, under certain conditions.
  • Right to Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

6. Data Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail at the following details:

Koshur Nuts

Website: www.koshurnuts.com

Email: support@koshurnuts.com

Mailing Address: Koshur Nuts, Ahmedabad, 8899673112